The Maternal Child Care Navigator works under the supervision of the Clinic Manager to support the provision of prenatal care pediatric care for patient In Ambulatory Community Health Network (ACHN) clinics. The Maternal Child Care Navigator helps the patient navigate the health care delivery system to successfully interface with prenatal care, pediatric care, and in labor and delivery of John H. Stroger, Jr. Hospital.
This position is exempt from Career Service under the CCH Personnel Rules.
* Enrolls patients in prenatal care, pediatric care, and Stroger Hospital Labor & Delivery. * Tracks and ensures patients are compliant with prenatal and well child visits. * Introduces patients to prenatal and pediatric program and Stroger Hospital Labor & Delivery * Represents CCH at community events to raise awareness of prenatal and pediatric care as well as Stroger Hospital Labor & Delivery. * Outreaches and creates referral linkages with community organizations, churches, schools, etc. to promote and refer patients into our prenatal, pediatric, and Stroger -Hospital Labor & Delivery. * Completes health risk screening assessments by asking the patient questions and documenting the response. * Performs supportive tasks for patients such as scheduling appointments, referrals to community based resources and directions on how to access services and care, follows up with the patient to close gaps in care. * Works under direction of Clinic Manager to link patients to appropriate programs supporting pre and post care. * Supports efforts to locate patients. This may include calling Medical Homes, pharmacies, driving by last known address to place outreach materials, conduct online search using white pages, contacting healthcare providers for updated demographic information, etc. * Calls patient discharged from Labor & Delivery or hospital to assess patient status and to set- up follow-up post-partum appointment and well-baby care appointment in Health center. * Completes all education activities/training as required by state or accreditation standards. * Provides education to patients on self-management techniques for chronic conditions. * Documents all activities in the electronic medical record, expected delivery date logs, and other databases. * Retrieves documentation from outside care organization such as history and physical, discharge summaries, and medication list to support effective transitions of care. * Attends and participates in meetings, as needed. * Performs other duties as assigned.
* High School Diploma or GED * Two (2) years of experience providing health education or supporting linkages to community based resources for a health care organization or community based social service agency * One (1) year of experience scheduling appointments and/or conducting patient follow-up calls * Must be able to travel throughout Cook County work sites and neighboring communities * Intermediate proficiency with Microsoft Word and Excel (Testing May Be Required)
KNOWLEDGE, SKILLS, AND ABILITIES
* Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups * Strong customer service and empathy skills * Demonstrates good computer and typing skills . * Demonstrate good phone and email etiquette skills with strong response times * Ability to track meetings, appointments and emails in Microsoft Outlook * Ability to prioritize, plan, and organize projects and tasks * Ability to multitask and meet deadlines * Ability to adhere to department policies and standards utilizing best practices * Ability to maintain a professional demeanor and composure when challenged * Demonstrate attention to detail, accuracy and precision
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214 DD 215 OR NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).
Discharge papers must list and Honorable Discharge Status
Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor
COOK COUNTY GOVERNMENT IS AN EQUAL OPPORTUNINTY EMPLOYER
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER