The Director of Ambulatory Services is responsible for the overall operations, performance and success of the assigned practices / clinics. Working with the Physician Leads for CSVCG assigned practices as part of the leadership dyad oversees and manages the business and clinical operations. Works closely with Administrative leadership to develop, implement, and maintain programs that enhance quality of care and achieve a high level of patient and clinician satisfaction as well as meeting budgeted financial performance. The position will also support and implement delegated responsibilities as assigned by the CSVCG Chief Operating Officer.
EDUCATION: Bachelor's degree in health services, business administration or related field required. Masters highly preferred. Three or more years of healthcare/clinic management or related field can substitute degree.
CERTIFICATION/LICENSES: Certified Medical Office Manager (CMOM) preferred. (if not presently certified will be required to become certified in first 12 months)
SKILLS: Able to proceed on own initiative using independent judgement and discretion. Possess excellent verbal and written communication skills, leadership and organizational skills, and interpersonal and time management skills.
Possess knowledge of budgets and budget process including mathematical and accounting skills, able to make sound financial decisions, and able to use a calculator. Knowledgeable of CPT/ICD-10 coding procedures and be familiar with Medicaid, Medicare, and commercial insurance billing procedures. Is familiar with the policies and procedures of the CHRISTUS St. Vincent Regional Medical Center and CHRISTUS St. Vincent Medical Group. In order to prepare publications, reports, and business correspondence, must possess working knowledge of common computer technology, including word processing, spreadsheet, database, and graphics software.
Knowledgeable of office management and administrative procedures. Ability to develop and maintain strong working relationships with physicians, advanced practice clinicians, and leadership. Must be familiar with a variety of the concepts, practices, and procedures within the service line. Relies on experience and judgement to plan and accomplish goals, lead and direct the work of others, and perform a wide variety of tasks. A wide degree of creativity, latitude and autonomy is expected.
EXPERIENCE: Five or more years of management experience in clinics, hospitals, or related area. Additional appropriate education (e.g., MBA, MHA, MS) may substitute for three years of management experience.
NATURE OF SUPERVISION:
Responsible to: CSVMG Chief Operating Officer
Bloodborne pathogen: B -- if involved in clinical contact.
Works in a clean, well-lighted, smoke free environment.
PHYSICAL REQUIREMENTS: Subject to stressful professional relationships. Working hours vary, with flexibility due to unexpected changes in schedule and emergencies. Requires the ability to speak, listen, develop and communicate written materials. May be required to lift, push, pull, and/or carry up to 50 lbs.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.