Medical Office Supervisor - Pediatrics Specialties Clinic
Penn State Health
Location: Hershey, Pennsylvania
Admin / Clerical
Internal Number: 4965
Penn State Health Milton S. Hershey Medical Center
Location: US:PA:Hershey Work Type: Full Time FTE: 1.00 Shift: Day Hours: 7:00a - 5:30p; varied shifts
Penn State Health is a multi-hospital health system serving patients and communities across central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, Penn State Cancer Institute, and Penn State Health Rehabilitation Hospital (jointly owned with Select Medical), based in Hershey, PA, Penn State Health St. Joseph Medical Center in Reading, PA, as well as more than 1,300 physicians and direct care providers at 78 medical office locations.
Through our core values of Respect, Integrity, Teamwork and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, continuing education and career growth. To learn more, visit pennstatehealth.org
The Medical Office Supervisor provides direct supervision of practice site clerical support staff to provide optimal clinical operations. Responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement. Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service, and promotes an exceptional patient experience, by providing customer service support and guidance to staff, and through the use of scenario discussions at staff meetings.
Responsible for supervision, orientation, and training of the clerical support staff in site(s) including enforcement and continuing improvement of acceptable professional and ethical standards and performance of clerical support staff Ensures that clerical staff schedules are optimized to support the provider and patient care needs in the practice site Promotes and upholds organizational policies and practices that support revenue integrity; accountable for clerical support staff activities regarding accurate patient registration, scheduling, co-pay collection, cash management, and check-in/check-out activities Maintains open line of communication and models a collaborative, professional relationship with Practice Site Medical Director, Practice Site Manager, SAN and all staff and provider Serves as liaison between the practice site clerical support staff and Manager/Medical Director, Director of Nursing, Senior Director, or Medical Group Educator
Associates Degree and 3 years of experience in a medical office setting required OR a combination of Education and Experience.
Must have current HMC MOA Certification or obtain MOA Certification within three (3) months of hire
KNOWLEDGE, SKILLS, & ABILITIES:
Proficient with Microsoft Office products, hospital systems
Ability to communicate with diverse population
Ability to work without direct supervision and prioritize all duties
Excellent communication skills
A passion for service excellence
Preferred supervision experience in the ambulatory setting
Demonstration of clerical team supervision skills
Problem solving skills
Personal temperament to collaborate with diverse groups, promote clinical staff engagement and teamwork
1 year of supervisory experience preferred
In addition to a rewarding career, we also offer great benefits including but not limited to:
Paid Time Off and Personal Time
Medical Benefits (No waiting period)
Dental and Vision Benefits
Penn State University Tuition Assistance (Full-Time Employees)
Elder Care/Child Care Resources
Life Insurance Company
ABOUT PENN STATE HEALTH: Penn State Health is one of the leading teaching and research hospitals in the country. It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA. It also includes Penn State Health Saint Joseph's Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA. Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine.
If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email firstname.lastname@example.org or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.