Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!
ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition(r)
ChristianaCare is looking for a Full-Time Access Coordinator to provide comprehensive administrative support to Physician and Genetic Providers in order to meet the needs of patients in a timely and accurate manner. The Access Coordinator will perform tasks which will include triage, scheduling, insurance verification, and all patient communication.
Principal Duties and Responsibilities:
Coordinates communication between all levels of the health care team effectively, utilizing both written and verbal communication skills.
Inbound and outbound calls to patients and referring providers.
Retrieving daily referrals from Aerial, PowerChart, daily report, and fax.
Triaging of patient's referrals to ensure patient will be scheduled in appropriate clinic.
Scheduling patients with Genetics' Providers (Prenatal, Cancer, Cardiovascular, NICU, Adult, Neuro) in Revenue Cycle.
Acquiring all records needed prior to scheduling and/or appointment (i.e. verifying if any family member had genetic testing and ensuring that copy of testing report is/will be available at least 3 days prior to appointment).
Ensuring patients are scheduled with appropriate Genetic Counselor and/or Clinic.
Verify insurance coverage and acquire prior authorizations and/or referrals for office visits.
Verifying and notifying patients of referral status.
Soarian Registration, including that labels and any other documentation needed is printed and ready for appointment.
Crafting and updating patient information in Word Database, Progeny and Spreadsheet to ensure all communication with patients and providers is recorded.
Preparing all patient charts for Genetic appointments in a timely manner.
Checking in patents and ensuring that demographics, insurance, and patient ID is correct and scanned into the system and collect co-pays.
Education and Experience Requirements:
High school diploma
Two-year experience in a medical setting or physician's office
An equivalent combination of education and experience may be substituted
Knowledge of the clerical functions and office procedures
Proficient in Microsoft Office products - Word, Excel, PowerPoint, Outlook
Collaborative and team focused environment
Full Medical, Dental, Vision, Life Insurance, etc.
Generous paid time off
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.