• Director of Ambulatory Operations for St. Louis Children's Hospital
2 Children's Specialty Clinics
3 After Hours Clinics
St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”
Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.
St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).
Overall responsibility for the multidisciplinary staff of the pediatric specialty center including responsibility for the Operating Room, Imaging, PAWS, Therapy, Lab, and Pharmacy, Guest Services, Safety Stop, Child Life, Psychology, Audiology, Infusion, EEG, leased medical offices and other services as assigned. Including the accountability for the quality of care patients receive, performance of the personnel under their supervision, and cost effective operation of each department. This also includes assuring that all patients, family and visitors receive a high level of attention and prompt, courteous service and working with SLCH resources to continuously improve service in each clinical discipline. The Director is responsible for coordinating all services and assuring the patient flow is optimized. Also responsible for providing leadership through positive role modeling of SLCH mission and Washington University School of Medicine core values. Also responsible for the direction of the BJC HealthCare Call Center and through telephone and internet vehicles, expanding consumer and physician access to BJC's hospitals and corporate services lines.
Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
Directs overall operations and sets strategic direction of ambulatory care services and related programs and services.
Prioritizes and implements quality monitoring, regulatory compliance, and reporting for outpatient and ambulatory needs.
Measures and monitors patient satisfaction, process indicators, quality improvement plans and outcomes in all departments.
Performs Other Responsibilities as Assigned
Master's Degree in Business or Healthcare related field
5-10 years of experience
2-5 years of supervisor experience
5-10 years of supervisor experience
Benefits and Legal Statement
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.**
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community healt...h programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.