The Battle Creek VA Medical Center is recruiting for a Health Technician - Telehealth Clinical Technician. The Telehealth Clinical Technician will function in Ambulatory Care Nursing Service. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Experience and Education: Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Supervisory Health Technician (Telehealth Clinical), GS-9 Experience: One year of experience equivalent to the next lower grade level (GS-08). Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, the candidate must demonstrate all of the following KSAs: Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed, performance evaluations, selection of qualified staff, and recommendations of awards, advancements, and when appropriate disciplinary actions. Ability to plan, organize, and coordinate clinical workflow and set short and long-term goals for the program. Ability to work independently, to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service. Ability to develop policy, manage equipment requests, and provide workload analysis. Knowledge of all Connected Care programs and operations. References: VA Handbook 5005/96, Part II, Appendix G50 Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required ["The Supervisory Health Technician (Telehealth Clinical) provides an array of complex and specialized duties related to direct supervision, leadership, staff education, technology management, as well as project and program management for all dimensions of virtual care and telehealth initiatives. Duties include but are not limited to: Providing direct supervision to Telehealth team which includes assigning, amending, or rejecting work. Ensuring production and accuracy requirements are met. Developing performance plans, recommending standards and ratings, and evaluating performance, making promotions, reassignment, and recognizing outstanding performance, responding to questions or matters not covered by standards and problems in meeting performance standards. Effecting corrective and disciplinary measures to address conduct and performance issues. Creating and modifying work schedules to meet anticipated and unanticipated changes in the workload. Overseeing attendance and reviewing and approving leave requests. Providing guidance and technical direction relating to the telehealth program and relevant administrative matters. Working with the Facility Telehealth Coordinator to develop assignments for team members. Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations. Monitoring the status and progress of team members' work and directing adjustments in accordance with established priorities. Ensuring that new employees (local and at the CBOC sites) receive on-the-job training to and are adequately instructed in specific tasks and job techniques. Collaborating with stakeholders to develop new programs and processes to ensure telehealth programs are meeting the strategic plans. Identifying and recommending ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Independently reviewing quality and performance data (e.g., patient satisfaction surveys, image quality, performance metrics, clinic wait times) for telehealth programs effectiveness and satisfaction and developing process improvements as required. Coordinating with vendors, Biomed and IT to upgrade and or replace telehealth technologies. Developing and coordinating a wide variety of standard operating procedures with full and complete technical advice. Providing standardized developed competency-based training for telehealth technology, facilitating interactive simulations for clinical staff Gathering, compiling, and analyzing data and statistics to develop integrated reports designed to assess impact, demand, and utilization for submission to facility and Veteran Integrated Service Network (VISN) leadership. Maintaining responsibility for registering and maintaining telehealth end points and scheduling of multi-point video conference calls in the Telepresence Management System. Ensuring that standardized developed competency-based training in accordance with established Telehealth program policies and directives are provided to all telehealth staff and telehealth providers. Functioning as a telehealth preceptor; observing and validating skills for initial certification and on-going performance evaluation. Supporting designated, complex telehealth programs that require advanced technical skillsets'. Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment. Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers, and presenters as needed to ensure efficient telehealth operations. Providing patient education via approved materials. Supporting the Veteran in completing patient satisfaction surveys. Supporting, Coordinating and/ or configuring, installing, troubleshooting, managing inventory, cleaning, and performing minor routine maintenance of assigned telehealth technology. Work Schedule: Monday - Friday 8:00am-4:30pm. Hours may be extended or rotated to meet the needs of our Veterans and/or Medical Center.\nTelework: Not Available\nVirtual: This is not a virtual position.\nFunctional Statement #: 91595-0\nRelocation/Recruitment Incentives: Not Authorized\nPermanent Change of Station (PCS): Not Authorized\nFinancial Disclosure Report: Not required"]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.