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Position Summary

Under the direction of a manager or director, the Ambulatory Operations Coordinator is responsible for the oversight of the day-to-day activities of multiple providers, medical professionals, and/or ambulatory support staff for assigned department(s). Ensures efficient and effective workflows at all locations where assigned departments practice in accordance with customer service and quality standards. Maintains appropriate staffing levels and monitors daily assignments, productivity, and duties. Counsels and coaches support staff as appropriate and escalates issues to management as necessary.

Education

• Associates degree in healthcare, business or related field OR a combination of education and related experience. (Required)

Experience

• Four or more years of experience in a healthcare setting, including outpatient clinical and/or administrative operations. (Required)
• 6 months or more previous leadership, supervisor, or project/program management experience. (Required)

Special Skills

• Knowledge of medical terminology, ICD/CPT codes, and understanding of HIPAA privacy laws. (Required)
• Basic knowledge of electronic medical record systems (scheduling, documents management, etc.) (Required)
• Excellent customer service skills, both written and verbal. (Required)
• Ability to work effectively and professionally under pressure and proficient at issue resolution. (Preferred)

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About Phoenix Children's

For more information about the hospital, visit: http://www.phoenixchildrens.org.

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