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Duke University Hospital Duke University Hospital is consistently rated as one of the best in the United States and is known worldwide for its outstanding care and groundbreaking research.

Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area.

For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology.

Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area. In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Hybrid - will work onsite as well as have work from home days 

General Description of the Job Class

Perform secretarial duties in support of general medical office activities to relieve medical professional personnel of clerical and administrative details and to maintain an efficient and effective operation.

Duties and Responsibilities of this Level

• Screen and sort mail and documents; respond to routine items not requiring supervisor's attention according to instructions and standard procedures.
• Set up and maintain office files of patient records, reports, correspondence and miscellaneous information in an organized fashion.
• Take or transcribe dictation; type medical reports and summaries, patient histories, operative notes, manuscripts and letters from rough draft to final copy ensuring accuracy and completeness. Operate general office machines to include regular typing and word processing equipment, copy machines, calculators and transcription equipment.
• Answer telephone, screen calls, respond to routine questions and take messages in accordance with physician's instructions; serve as receptionist for office or clinics as necessary; greet patients, make appointments or proper referrals according to instructions and procedures; prepare documents and materials for clinics and/or patient admissions as requested.
• Maintain physician's calendar of appointments and schedules, preparing materials and bringing pertinent items and dates to his/her attention as requested.
• Fill out FMLA, prior authorization, return to work letters, and disablity forms as directed by the care team
• Work with the clinical team to maintain all incoming faxes as well as fax items as requested.
• Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

TYPING-MEDICAL ACCOUNTING/BOOKKEEPING PC WORDPROCESSING SOFTWARE PC SPREADSHEET SOFTWARE TYPING-MANUSCRIPTS DICTAPHONE RECEPTION EDITING/PROOFING FILING TELEPHONE PROTOCOL SHORTHAND/SPEEDWRITING MEDICAL TERMINOLOGY OFFICE PROCEDURES CORRESPONDENCE MICROSOFT WINDOWS PC DATABASE MGT SOFTWARE WORDPERFECT MICROSOFT WORD MICROSOFT EXCEL DBASE

Minimum Qualifications

Education

Work requires a general educational background normally equivalent to a high school education.

Experience

Work requires two years of related medical clerical experience required. sufficient to acquire skills in transcribing medical terminology, office organization and communications. A completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience. * An optional typing speed of 50 correct words per minute may be required

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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